Frequently Asked Questions

1.  Will I get a confirmation after I order?

Yes, as soon as your payment goes through, we'll email your order confirmation and invoice to the email address you provided. If you don't see it in a few minutes, do check your spam or promotions folder search "yashtika"

2. How Long Does The Product Takes Time To Delivery?

We take 48 business hours (excluding Saturday, Sunday, and any public holidays) to dispatch and ship the product from our end. After 24 hours, you will receive an email with a tracking ID or you can track the product directly from the website. 

Depending on your location, standard shipping usually takes between 3 to 9 working days after dispatch time. However, please note that unforeseen circumstances may cause delays beyond our control.

3. Can I get my order faster than standard delivery?

Yes, choose Express Delivery at checkout for delivery in 2–5 business days, for a small additional charge.

4. When will I get my tracking details?

You'll receive a tracking link by email and WhatsApp within 1 business day after your order ships. Tracking usually becomes active once the courier picks up the package.

5. How will the delivery be done?

We send all packages via reputed couriers such as Delhivery, St Courier, Blue Dart, India Post, and DTDC. The Product comes with same package to avoid the damage.

6. What if there's a problem with my order?

If your order arrives damaged, incorrect, or incomplete, please record a continuous, uncut 360° unboxing video starting from the unopened package — this is required for us to investigate and resolve the issue quickly.

7. How do I reach your team?

WhatsApp us anytime at +91 7204151958, Monday to Saturday, 10:00 AM – 6:00 PM. We're closed on weekends, but we'll get back to you first thing the next business day.

8. How do I care for my jewellery?

See our Jewelry Care guide for simple tips to help your pieces stay beautiful for longer.

9. Can i replace or exchange my jewellery if dont like it?

Sorry. We don't have exchange on return based on dislikes or not suitable for you.

We offer up to 5 hand video of jewelry before placing please reach us on WhatsApp +917204151958.

In case of damage, we will exchange the same product after the investigation with a video within 24 hrs of delivery.(unboxing must is must)

10. Will the product be checked before dispatch?

Yes, We always double-check the product before dispatch. Howerver, there are some possibilities in-transit some stones are missing. 

11. Is there any gurantee/ warranty for products ?

No, there is no explicit guarantee / warranty for the products. However we deliver the premium quality jewelry to you which made on Brass/Copper Alloy with premium antique/ gold polish quoted. Please follow the care instruction we provide by the time of delivery for the long life.

12. Shall we visit your place to shop ?

Sorry, As of now we dont have any physical outlet to shop. We are running online based shop.

13. Can you take whatsapp order?

Sorry, We dont have whatsapp order. Orders can be placed via Website.

14. Why should I trust an online jewelry store I haven't ordered from before?

Completely fair question. We've been making and shipping jewelry since 2023, with 3,000+ orders delivered so far across India and abroad. All our product photos are unfiltered, our reviews are from real customers, and you can see genuine feedback and behind-the-scenes moments on our Instagram page too.Your information stays private. We never share or sell your personal details — your data is handled with full confidentiality. You're shopping on a secure platform. Our store runs on Shopify, used by millions of businesses worldwide, with payments processed through Razorpay - covering Cards, UPI, Net Banking, and wallets.

15. How is my order packed for shipping?

Every order leaves us securely wrapped and boxed to prevent damage in transit — so it arrives looking just as good as it did when we packed it.

16. Why might the same design be priced differently elsewhere?

We can only speak for our own quality — every piece we sell uses checked stones and proper plating, never low-grade substitutes. Designs that look similar can vary a lot in material and finish, which usually explains price gaps. Want proof before you buy? WhatsApp us and we'll send a real, unedited up to 5 jewelry video of the exact piece.